TERMS & CONDITIONS

1. AGREEMENT

Clients will be asked to check and sign an agreement prior to any work being carried by Crystal Clear Virtual Assistants to include:

• the work to be undertaken
• the estimated cost
• any special requirements

2. PAYMENT

A 25% deposit will be taken for any work estimated to cost more than £30.00 with the balance payable prior to collection or despatch.

Clients who opt for a monthly retainer will be expected to pay their monthly bill in advance. A maximum of 1 hour can be carried over to the following month.

Payment can be received by cash, cheque, PayPal or BACS. Where a client chooses to pay by PayPal and additional 4% will be added to cover the PayPal fees. Monthly retainers must be paid via BACS and must have cleared prior to commencement.

Late payments will result in an additional 3% of the bill being added.

3. ACCURACY

Final proof-reading of all documents are the client's responsibility. Any errors or amendments instigated by the client will be amended at the hourly rate. Any errors by Crystal Clear Virtual Assistants will be corrected free of charge provided we are notified of them within 5 working days of completion.

4. SECURITY

Crystal Clear Virtual Assistants take the security of its systems and documents very seriously and to this end all documents checked for viruses and all systems contain firewalls, anti-virus and anti-spy ware software.

However, Crystal Clear Virtual Assistants cannot be held liable for any virus or breach of its firewall.

Crystal Clear Virtual Assistants also take their responsibility of backing up data very seriously though again, they cannot be held liable should any failure occur.

Should a client choose to post documents to Crystal Clear Virtual Assistant, we would advise them to use a secure method. Crystal Clear Virtual Assistants cannot be held liable for any documents that may go missing in the postal system.

5. CONFIDENTIALITY

All work carried out by Crystal Clear Virtual Assistants is treated in the strictest confidence. However, Crystal Clear Virtual Assistants reserve the right to refuse any contract they feel is illegal, immoral or objectionable.

6. DISBURSEMENTS

Disbursements including telephone, faxes, emails, copying, postal costs may be charged separately.

 

TESTIMONIALS

Crystal Clear Virtual Assistants manage our website and Email Marketing for us and have done so for over 2 years. Our expertise lies in Engineering and websites are a foreign language to us so without Crystal Clear VA we would be lost!

ACP Engineering (Wrexham) Ltd

 

We have used Crystal Clear Virtual Assistants to help us out with the general administration required on the lead up to one of our big events. It suits our business perfectly to have an extra pair of hands as and when our business dictates.

Xuberance Ltd